Frequently Asked Questions (FAQ)

About payment

1.1. What payment methods are available?  accepts payment via Credit Card, PayPal,  and Wired Transfer (T/T).
You can shop safely and securely with any of the following four convenient methods:

1. PayPal: this is the online payment method that most of our customers choose, you can use Visa, MasterCard, Discover, and American Express with PayPal.
2. Credit Card: Pay On-line by Credit Card, we accept Visa, MasterCard, and more secure payments.
3. Wire Transfer: We accept secure bank transfer for very large orders (over $1,500).
You may see more details in Payment Methods.

1.2. Why does the payment status report that is pending?
Payment made by an e-Check will take a few business days to clear when using PayPal. This is normal. The status will be pending and we will be happy to send your order once it has been cleared.

1.3. I had paid for the order, Why does the order status say that the order is still waiting for payment?
The PayPal server can sometimes experience delays, please wait 2-4 hours and check again. If it is still unpaid, you can contact your local PayPal office or provide your transaction ID or order number to our Customer Service Department, and we will investigate and fix the problem on your behalf.


 About shipping and handling


2.1. What delivery company you use?

We have China Registered mail, Hong Kong air mail, EMS, FedEx, DHL, sea shipping, but we prefer Aramex.

2.2. Is shipping really free? Which countries does ShopB ship to?

Yes, the shipping is free if you choose flat rate shipping, but you should pay some shipping cost for standard shipping or expedited shipping. We ship to most of the countries the delivery can reach.

2.3. How about the shipping fee?

Generally speaking, the total shipping cost will depend on the following:

– The shipment method you choose (we offer flat rate, standard or expedited)
– The destination country that the package is going to.
– How many items you order.
– The total weight and volume (size) of the parcel.

To help you with this, you can add the products that you want to your cart, and then you will see the shipping options available to you along with the shipping cost and estimated shipping time.
If you want, you can also choose to add shipping insurance to your order to protect against accidental loss or damage. However, this is completely optional and is available for a very low fee.

2.4. Why the shipping fee for my order so high?

Shipping fee based on parcel weight and destination country. So the heavier your parcel is, the higher shipping fee you have to pay, it is different for different countries.

2.5. Do I need to pay for Tax and Customs Duties?

Do I have to pay import duties on products sent from Shopb?
It depends. For some countries, no, but in other countries, yes, and the amount varies depending on the individual country and the on product type. Unfortunately, we have no control over these regulations and potential import duties and cannot predict how much they may cost.

2.6. How can I check my order status?

You can visit your Order list in “My Account”, following which you can check your order status along with other information such as whether it has been shipped, the shipping date, tracking number, tracking website to use, and other useful information.

You can obtain the tracking number using the following steps: My account→my order→Select order→order status


 Can I check, change or cancel my order and obtain a refund?

You can review your order list anytime under “My Account” after you sign into your account.
Please check that whether you have paid for the order. If you haven’t paid for it yet, just delete the order from your account; alternatively, we will cancel any order that has been “waiting for payment” after 30 days. This is standard practice and convenient.
If the order status is “Paid”, then you can only cancel it before the order is processed, the time will be in 0-24 hours.
If the order payment status is “waiting for payment”, then you can delete it directly from your “My Account” page.
If the order has been paid and the shipment status is “processing”, you can contact us to manually cancel the order and get a refund.
Please submit a support ticket if you wish to change the order or the shipping address before the order is still being processed. We would be happy to help you to resolve the issue.

If the order has been paid and the shipment status is “shipped out”, we regret to inform you that we are unable to cancel or modify the order any more.

When will I receive my order?

it needs 7 – 14 days to receive.

 What can I do if do not receive my item?

Most likely your package is delayed due to an unforeseen situation. Please wait one more week. If your package has a tracking number, please check your country’s postal service website for the latest information.

If the package still doesn’t arrive then please contact us here, please contact our Customer Service to help. You can open a ticket on http://support.shopb / Please do not worry; if you do not receive your item in 45 days, and you have paid for insurance at the time of order, we can resend the item or provide a refund to you.

My tracking number is not working online, what should I do?

For EMS, it will take between 1-2 business days to process in the China postal system. we prefer Aramex. it will take 7 – 10  days For registered parcels, it will take 1-3  business days to process in a postal system. Please be patient and try the tracking number again later.

The tracking information from the tracking website shows that my order has been shipped to the wrong country, what should I do?

That would be a mistake made by Post staff during the package scanning stage. Any order shipped from shopb is posted with a clear, detailed label showing the destination address. Your order should not be shipped to the wrong destination. In this situation, we would advise waiting until the deadline and, if it has still not been received, please contact us our Customer Service Department for assistance.

Why I received my order in multiple packages when it all could all fit into one box?

shopb may decide to pack your items separately due to concerns relating to weight, size (or volume) or for product shortage reasons. You can check your order list to see which parts have been sent separately. You can review the status of all orders list under “My Account”

 How can I receive the refund?

If the payment has been made via PayPal, then we can refund your payment to your PayPal account. It will be processed within 1-3 business days, following which you will receive a confirmation email from PayPal. If you paid by credit card, the bank will takes few days to process the refund to your credit card.

What does every order status mean at Shopb?

Standard Order Status

All your shopb orders can be reviewed in your account here.

Once we receive your payment, your order will go through several steps before being “shipped out”.

Please refer to the different order statuses and their meanings below:

11.1 Waiting for payment:

This order is unpaid. Please feel free to pay your order now. Once we receive your payment, we will process your order.

11.2 Pending:

You have probably tried via PayPal e-check. At this time we haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.

11.3 Paid:

You have just paid for your order, our server will upload your order shortly and we will start to process your order. Thank you for your patience.

11.4 Processing :

Shopb will typically process orders 3-10 business days once we receive payment. Your processing order will go through the following stages.

1- Receiving and allocating items to your order

2- Inspecting your items quality

3- Printing shipping labels and packing

Once these 3 stages have been completed, we will send your order.

*For more information about our dispatch time for your specific item, please refer to the product page and see i.e “Dispatch: Ships within 5-10 business days.”

11.5 Dispatched:

Your order has left our warehouse and has been collected by the courier for the shipment. We cannot edit your order any more.

11.6 Shipped Out:

Your order has been sent out to you and is now on its way to you.

-Please follow up the delivery in your account and track the item online.

– If you’ve selected free shipping and haven’t bought any tracking number, we kindly ask to wait for your order 10-25 business days (normal season*). For more delivery estimation, please click here

NOTE: During peak season flat rate shipping delivery may take longer.

Special Order Statuses

11.7 Partial order dispatched:

A part of your order has left our warehouse and has been already collected by the courier. The other items are still being prepared for shipment. At this point, you can still contact us to edit the address/items for the items that are not dispatched yet. We will send these as soon as possible.

11.8 Partial order shipped:

A part of your order has been sent out and is on its way to you. The other items are still being prepared for shipment.

For the shipped items, please check the delivery information in your account and track the parcel online. We will ship the rest of items out as soon as possible.

NOTE: If your shipping method was “free shipping” and you haven’t bought a tracking number, please allow 10-25 business days for the delivery during a normal season. Please click here for further details.

11.9 Canceled:

Your unpaid order is canceled. Please feel free to replace an order anytime.

11.10 Refunded :

Your order has been refunded on our side. For Paypal payment, please allow 3-7 working days for the transaction to appear on your account. For credit card payment, it will take 7 to 25 working days depending on your credit card merchant.

FAQ for the delivery

1.1. What should I do if an item is missing from my order?

First, please carefully check and review your order list to make sure whether the order was sent by only one package instead of a split delivery with more than one package. If items are sent separately, please be patient and wait for the rest of the split delivery to arrive. If all of the packages for the order have been delivered but you are still missing an item, please check the contents of the packages carefully, especially if it is a small item.

If you are still unable to locate the item, please take a photo and submit A RMA solution under “My Account”. You should attach photographs that clearly show all of the individual packing labels on the boxes.

1.2. What happens when there is only a partial delivery of my order?

It is possible that one or some items in your order have recently become out of stock. It may take some time for the  Logistic Department to restock the specific item(s).  will first ship the other products that have stock priority to you, meaning that you will have received a partial order.  will inform you by email so that you save time instead of waiting for a full shipment before we dispatch it to you. We may send the items partially, but we will arrange the second shipment for the rest of the items as soon as possible. Alternatively, we are able to cancel the items that we have not yet sent and refund the costs to your account.

2. Regarding the Warranty and return

2.1What is the Product Warranty of

Our customers can enjoy an extensive warranty that covers all of our products – whether it’s for a refund, exchange or repair – to ensure their complete satisfaction. You can find more helpful information about our Warranty and Return policy on the following page: / Please contact our Customer Service staff, then we will resolve the problem for you. Simply submit a ticket, and our Customer Support staff will be happy to help you.

2.2. Who is responsible for the shipping fee for the item return?

If the product is still under warranty, you pay for returning the item to us, and we will send back the replacement item to you at our expense. If you are not satisfied with the product or the damaged item was your fault, then you should cover the postage for both sides.

2.3. I have received the wrong items, what can I do?

Firstly, please make sure whether the problem is due to a color difference or lighting conditions, as some items will appear different depending on the point of view. Please take clear photographs and submit them to our Customer Service staff for review; also scan the shipping and packing labels on the package. If it is confirmed to be the wrong item, then we will solve the problem for you, and either resend the item or provide you with a large discount on your future order(s).

2.4. Does  offer a money-back or refund guarantee?

Yes. allows non-working products to be returned for a refund within 30 days of the delivery date. We will refund your payment when we receive the returned item. Additional deductions for all refunds will be made depending on the current market value of the item.

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